All of these sessions are subject matter specific and can be easily combined to create exactly the seminar for your specific needs.

NEW!! Seminars for 2012!! 

In It To Win It: "Level II The Next Level of Commitment" 

This seminar takes you team to the "NEXT LEVEL" of the original "In It to Win It" series with one huge difference. This session is completely geared toward building the two areas on on site teams, "management VS maintenance" focusing on perspective issues, communication differences, solution opinions, and creating more effective methods of working together as a team to achieve the higher goals our companies have set in 2012. Again, total 100 % audience involvement is the key! Some of the highlights address personality strengths, differences, challenges, understanding how the generations are influenced and motivated, why the "carrot and the stick" syndrome doesn't work anymore, "The Problem and The Solution" - Scenario brainstorming, and finally the impact of leadership styles affecting the team's performance as a whole.

In It To Win It: "Teambuilding for Today's Performance Level!" 

Training, training, and MORE training. Seems we as an industry have finally gotten back to the idea that training is a huge part of a company's success. The more your people know the better their performance becomes and the more they accomplish toward the company's goals. 
So how can we combine necessary training information while still cultivating and maintaining excitement for attending? The time spent away from the property must, in the eyes of the employee, be WORTH that time away from their job, and in an environment of FUN for the learning process. It all starts with how the team perceives training as a whole.
Creating strong, productive teams with individuals eager to learn and grow, no matter what position they hold, on site, corporate, or upper management, need to have certain characteristics to be effective, successful, and cohesive and have a positive mind-set toward the training process.
In this FAST PACED, HIGHLY INTERACTIVE workshop, we learn to build those teams capable of handling today's challenges using 10 of the best characteristics of a highly successful team.

                                       Competition is the key!

"THE PEOPLEWORKS SERIES"

Creating a strong foundation for performance with all the paperwork and documentation we have to provide these days to accurately run our businesses, it's the other half of the coin, "THE PEOPLEWORK", that we must now focus on for this next year. This "brand new series" of seminars focuses on how each member of your team, both on site and corporate, must work together to create a new world of service to not only our demanding customers, but to each other. Success can only be accomplished when all sides of an organization work well together. It's all about your PEOPLE!

Even in a good market we are never guaranteed on "keeping" our residents. People are people no matter how much rent they pay or what their income level is; everyone is a valued asset to your property and to your company. Resident retention and customer service programs for all members of your team, including maintenance, must create an environment where residents are our greatest advocate for our service efforts. Establishing a "world class" approach to customer service with specific goals for every member of the team is the key. However creating a strong resident retention / customer service plan and effectively communicating with your "customers" to make them want to stay can be very challenging at times, especially when answering those difficult questions of "perceived value". That is why we will take a closer look at the following areas to help you "look through your resident's eyes".

It's Time To Start Making Money: "The Days Of The Deals Are Done!"

Competition for housing has grown astronomically in the past 5 years all over the United States, in just about every market. Although we are still struggling with physical occupancy in some areas, it is the economic occupancy that has really suffered when competing for those ever-demanding prospects that are constantly looking for the "best deals" as their primary decision for leasing. The real problem has been compounded by not only lowering market rates but coupled with insane amounts of move in specials and "deals" that have been so prevalent these past few years. Now here is our challenge: we have used the "crutches" of exorbitant concession deals and lowered market rates for so long, that breaking these bad habits and closing the sale without these "tools" is going to be very difficult, especially for those consultants who have only been in the business for the past few years and only know THIS technique of closing the sale. So how can we gently nudge rental rates while reducing the temptation of using those "bargaining concessions"?

Marketing to Today's Customers: "50 Free Ways To Increase Occupancy and Retain Residents!"

This is a very "user-friendly seminar" that will allow the attendees to actually make their very own, personally created for their resident profile, marketing plans that they may return to their properties and implement immediately. Attendees will leave with "50" numbered individual ideas from which to make their marketing plans for the year!

Hiring The Right Person For The Right Job!: "Behavorial Interviewing Skills"

As with most organizations, the people are the greatest asset. But it seems that in OUR industry, we still habitually hire out of desperation, a shortage of time to fulfill the position, from a seemingly dwindling pool of "really good talent", AND with little forethought into what we actually NEED for the position we are trying to fill! And, more importantly, we don't hire people to FIT into our existing teams to make that team run more efficiently...more productive. So how can you hire the RIGHT people for your company? How can we interview to find not only the best candidate for the specific job requirements, but the best PERSON that will help make the performance of that particular team more productive? What process should we follow? What questions should we be asking instead of those "vague, general standard" type questions that will solicit the "REAL" qualities we need to make a successful match?

Challenges in Leadership Roles: "Communication Issues Between On Site and Corporate"

As with most organizations, your people are your greatest asset and the education and leadership of those people is crucial to your company's success. The skills, talents, personalities, experiences , and ability to "lead their people right" are the "heart" of what separates your company from the competition. Having a leadership position and being a leader are NOT the same. It is based on what you do today and what you will do tomorrow...not what's printed on your business card! Understanding the communication challenges between on site concerns and corporate level employees can be daunting...no wonderful we have such turmoil, frustration, and performance differences! Perception is reality in the eye of the beholder!  

The Maintenance Perspective: "Do Your Best, Then Caulk The Rest"

With the ever-increasing amount of competition in the multihousing industry, service is a very strong competitive commodity. There are so many different styles of multihousing accommodations including a wide array of amenity packages for a prospective customer to choose from, that it becomes confusing at best, to tell the difference from property to property. In fact, many times the recreational amenities are not as important to the prospective resident, as "what services do you provide? "The # 1 reason people rent or lease their home, instead of purchasing, IS for the services provided. Being able to pick up a telephone and call in a Service Request for a broken dishwasher or garbage disposal, and knowing that request will be done within a day, is why they are "voting with their dollars" and paying rent." Your professional maintenance team influences much more than just "fixing or repairing" things, they are the corner stone of your cash flow!

There is an underlying current of unrest on apartment communities that has been growing over the past few years. It is a "feud", for lack of a better description, between the management and maintenance sides of the on-site operations. This division of viewpoints, attitudes, priorities, and communication skills plus the lack of understanding of the "big picture" has, in some cases, developed into an all out war between these two groups. In this seminar we analyze some basic conflicts including personalities differences, communication skills, building good relationships, priority planning, and customer service. Finally we end the session with the participants actually playing a version of the television game show, "The Family Feud", with members from both maintenance and management. This fast-paced, fun-filled exercise shows how effective it can be to work together as a team in a fun environment to accomplish a common goal.

Have you ever known someone who has that "proverbial black cloud" hanging over them? It seems that NOTHING you do could make them happy. Ever demanding customers with increasing needs and problems drain every bit of patience we have everyday. So how can we deal with these "un-deal-able" people?

A PASSION FOR PERFORMANCE: "How Does Your Attitude Stack Up?"

Stress...stress...and more stress. No time to get anything accomplished. The market is soft; the competition is giving everything away! Traffic has slowed to a crawl, and what little traffic you DO get...isn't qualified! How can you compete? Day after day it's the same thing, with no sense of accomplishment. Your job is definitely no fun anymore. What you need is a major rekindling of that passionate spirit you once had ...that zest for competition and cutting edge challenges for the most creative marketing and selling ideas. So how do you "find" that passion again?

Employees increasingly want to feel that at work, where they spend the bulk of their waking hours, they make a difference, they are making a contribution, and their life has meaning. The strength of your team determines the success of your business! How well does your team work together? Are their goals in line with your company goals? Let "Coach Jackie" help develop your team and take them to the winner's circle!.

For additional areas of specific training focus please click on the "TOPICS" link at bottom of the page.