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Posted on 6/29/2010
NAA New Orleans Conference Units Magazine
Managing employees from the corner office feels like “us versus them,” and according to presenters at yesterday’s session, “Challenges in Leadership Roles for a Changing Industry,” bridging the gap begins with improving communication.
Posted on 3/16/2010
Have Our Career Blueprints Really Changed?
As with many individuals in the multifamily industry, I too started out "on site" as a leasing consultant. In those days just having a "friendly, outgoing personality" seemed to be the key to being successful. Listening to the customers and helping them with their housing concerns was an easy task and career advancements were sometimes more "being in the right place at the right time" than actual promotions.
Posted on 3/16/2010
Budgeting For The 21st Century
I remember when I first started in the property management industry over 25 years ago. Things were so different then. The basic concept of “getting the money in the bank” and keeping the residents happy seemed to be the only real challenges. There were no budgets to speak of, or they were just basic “guidelines” that the company or owner gave you to follow. There was generally sufficient money to use for the routine necessities of running a property. Resident functions were the “highlight” of the month’s activities. Other than the occasional “ hot tempered resident”, life seemed relatively simple.
Posted on 3/16/2010
Sailing In Uncharted Waters...
Everyone wants to be accepted for who they are. The very nature of a human being is based on wanting to be a “part” of something; to belong. As we go through our lives, at various stages, we can remember certain people who “stood out” among the crowds we encountered; a comforting friend, an inspirational teacher, or a friendly neighbor.
Posted on 3/16/2010
Size Really DOESN'T Matter
Things Individual Property Owners Should Know to Keep Out of Legal Hot Water “But we only have 70 units.” “We have never had any problems before.” “Everyone knows how we run our property.” “No one is complaining.” “We have always done business this way. Besides I can’t afford to do all the things the big companies do!”
Posted on 3/16/2010
So When Do I Get My Money Back?!
One of our greatest industry challenges between our on site personnel and the resident is the question of “ Did you really clean the apartment upon move out?” Often times, the resident actually makes the comment, “I left it cleaner than when I moved in!” Perception is reality in the eye of the beholder….
Posted on 3/16/2010
"Theres More To Maintenance Than Nuts & Bolts"
I was interviewing a maintenance technician applicant for an opening we had at one of our communities one day. His resume was very strong in technical skills and abilities and he had several licenses and certificates of completion from various trade schools. I began to discuss what his responsibilities would be. While during the discussion I was explaining about our procedures on handling service requests, he stopped me and said, “You mean work orders, don’t you?”
Posted on 3/16/2010
Fair Housing For Maintenance
I was interviewing a maintenance technician applicant for an opening we had at one of our communities one day. His resume was very strong in technical skills and abilities and he had several licenses and certificates of completion from various trade schools. I began to discuss what his responsibilities would be. While during the discussion I was explaining about our procedures on handling service requests according to the Fair Housing practices, he stopped me and said, “Oh, yeah I know all about that. But isn’t that Fair Housing stuff just for the office people?”
She was absolutely great.
Excellent ideas!
-Liz Crum, Budget Storage & Parking (Austin)

Liz Crum
TSSA Semiinar
Budget Storage & Parking
Austin, Texas
Jackie,

I wanted to take a moment of your time to thank you for a wonderful and very informative day. You know the call, the one you get from your boss saying, "I think this would be a great seminar for you to go to", and you smile in to the phone and say "Oh I agree, I think it will be a terrific learning opportunity" then you hang up the phone and groan and think to yourself, doesn't she think I have enough to do without going to a seminar to listen to someone tell me what I already know I should do but never seem to have the time to do. I am so glad she did because I had not only a terrific time, but I learned things, and I learned things that I can make time to do. Thank you for a great day. I truly believe I left your seminar with an incredible amount of knowledge. Good luck in the future and trust me, I will be at the next one you do for the Apartment Association of Greater Knoxville.


Debra C. McElhaney
Community Manager
The Manhattan Apartment Homes
Oak Ridge, TN
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