Order Online
Apartment Industry Resources

The files posted on this page require Adobe PDF Reader.

Click to Download the Free Adobe PDF Reader
Posted on 6/29/2010
NAA New Orleans Conference Units Magazine
Managing employees from the corner office feels like “us versus them,” and according to presenters at yesterday’s session, “Challenges in Leadership Roles for a Changing Industry,” bridging the gap begins with improving communication.
Posted on 3/16/2010
Have Our Career Blueprints Really Changed?
As with many individuals in the multifamily industry, I too started out "on site" as a leasing consultant. In those days just having a "friendly, outgoing personality" seemed to be the key to being successful. Listening to the customers and helping them with their housing concerns was an easy task and career advancements were sometimes more "being in the right place at the right time" than actual promotions.
Posted on 3/16/2010
Budgeting For The 21st Century
I remember when I first started in the property management industry over 25 years ago. Things were so different then. The basic concept of “getting the money in the bank” and keeping the residents happy seemed to be the only real challenges. There were no budgets to speak of, or they were just basic “guidelines” that the company or owner gave you to follow. There was generally sufficient money to use for the routine necessities of running a property. Resident functions were the “highlight” of the month’s activities. Other than the occasional “ hot tempered resident”, life seemed relatively simple.
Posted on 3/16/2010
Sailing In Uncharted Waters...
Everyone wants to be accepted for who they are. The very nature of a human being is based on wanting to be a “part” of something; to belong. As we go through our lives, at various stages, we can remember certain people who “stood out” among the crowds we encountered; a comforting friend, an inspirational teacher, or a friendly neighbor.
Posted on 3/16/2010
Size Really DOESN'T Matter
Things Individual Property Owners Should Know to Keep Out of Legal Hot Water “But we only have 70 units.” “We have never had any problems before.” “Everyone knows how we run our property.” “No one is complaining.” “We have always done business this way. Besides I can’t afford to do all the things the big companies do!”
Posted on 3/16/2010
So When Do I Get My Money Back?!
One of our greatest industry challenges between our on site personnel and the resident is the question of “ Did you really clean the apartment upon move out?” Often times, the resident actually makes the comment, “I left it cleaner than when I moved in!” Perception is reality in the eye of the beholder….
Posted on 3/16/2010
"Theres More To Maintenance Than Nuts & Bolts"
I was interviewing a maintenance technician applicant for an opening we had at one of our communities one day. His resume was very strong in technical skills and abilities and he had several licenses and certificates of completion from various trade schools. I began to discuss what his responsibilities would be. While during the discussion I was explaining about our procedures on handling service requests, he stopped me and said, “You mean work orders, don’t you?”
Posted on 3/16/2010
Fair Housing For Maintenance
I was interviewing a maintenance technician applicant for an opening we had at one of our communities one day. His resume was very strong in technical skills and abilities and he had several licenses and certificates of completion from various trade schools. I began to discuss what his responsibilities would be. While during the discussion I was explaining about our procedures on handling service requests according to the Fair Housing practices, he stopped me and said, “Oh, yeah I know all about that. But isn’t that Fair Housing stuff just for the office people?”
Jackie, I saw you about 4 years ago at the Sea Cliff Country Club in Huntington Beach (If I remember correctly). Anyways.......... I was so impressed with your quote, I wrote it up and had it framed and it hangs on my office wall to this very day. Also, each day I make a conscious effort to learn something, read something, or do something to improve my job performance from the previous day. You should know that I have been in this industry for 44 years - having inherited an apartment building when I was 17. I have kept the building all these 44 years, earned a CAM designation in 2000 and a CAMT designation in 2010. Additionally I work for LS Real Estate Inc. a sales and property management company, conducting move-ins, move-outs and open houses at dozens of properties as well as supervising the maintenance department. Paul Bonner

Paul Bonner, CAM, CAMT
Owner
The Carbrier Apartments
Long Beach, CA
Great presentation! Jackie has lots of energy, presentation didn't get boring. Had my attention the entire time. Was a nice refresher on strategies. Learned a few new things. Great job!
Jennifer Dougan


Jennifer Dougan
Visitor