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True success stories
9/28/2017
Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good quality products with reliable service performed by competent employees for the value of money I am spending”.
With today’s aggressive competition trying to compete solely on price, you may quickly be on the road to ruin for your business if you can’t differentiate between “expectations” and “advantages”.

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“Making it FUN to Go to Work Again!”
1/9/2017
Motivation and reward, in today’s world, has such a different meaning than just receiving a paycheck to get your employees to do their best and keep your company moving in a positive direction. People are motivated by so many different other areas such as, time off to be with a family member, shifting workloads or work hours, or customizing their responsibilities to “fit their talents and skills”. Every person has different motivations for working. The reasons for working are as individual as the person, but, we all work because we obtain something that we “need” from work. The “something” we obtain from work..

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“Talk to the Hand! How to Deal with Difficult People”
6/4/2016
Let’s face it, the universe is filled with difficult people! Don’t you have days when it feels like every difficult person in the world lives at your community, works in your office, or lives in your home? (Admit it, you’re thinking of that one person right now, aren’t you?) The multifamily industry is a people business and while we’d all love the opportunity to handpick who we get to “play with” each day that just isn’t happening.

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TAA Event Reponses
5/17/2016
Here are a few comments/responses to the TAA Seminar Events
Ending the Feud: Communication Skills for Maintenance & Management
Turning Your Weakest Link into Your Strongest Asset
Closing Session: Rekindling Your Passion for the Job: Making it Fun to Go to Work Again

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“What Are You Spending Your Company’s Money On To Keep Your Employees Happy?”
3/23/2016
Motivation and reward, in today’s world, has such a different meaning than just receiving a paycheck to get your employees to do their best and keep your company moving in a positive direction.

People are motivated by so many different other areas such as, time off to be with a family member, shifting workloads or work hours, or customizing their responsibilities to “fit their talents and skills”,

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NAA Chicago
2/16/2016
Behavioral Interviewing: Hiring the Right Person for the Right Job
3 p.m. – 4 p.m. Grand Ballroom F
Tuesday, February 16, 2016

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Employee Engagement
6/10/2015
Employee Engagement: What Are the Top Three Factors That Companies Use Today?
Understanding the work force and the unique combination of multiple generations working together in one office is challenging enough. But getting your employees to actually use their discretionary efforts, meaning their own choices to be actively involved in decisions for the company’s best interests seems to be the ultimate challenge in today’s overly demanding world.
Employees don't check their personalities at the door when they come to work. Knowing that they are respected as individuals at work can have a significant impact on how employees view their overall lives.

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The Basic Secrets of True Success Stories
1/26/2015
"The Basic Secrets of True Success Stories!" It really IS the Little Things That Matter Most to People
Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good quality products with reliable service performed by competent employees for the value of money I am spending”.
With today’s aggressive competition trying to compete solely on price, you may quickly be on the road to ruin for your business if you can’t differentiate between “expectations” and “advantages”. Here’s a little secret you should know: contrary to common perception, customers will not go almost anywhere just to save a buck. You need to stand out in an overloaded market place by matching today’s customer’s expectations with your own business plans. This will clearly separate yourself and your business, from the competition.
You have to stand for something.

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NEW All Star Book!!
7/7/2014
Competitive Selling: The Role “Value” Plays in the Pricing Game
By Jackie Ramstedt, CAM, CAPS, CAS

We live in a very competitive world that is constantly evolving and changing, which means that we will frequently be drawn into situations where we need.....

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"Dear Residents: We Love You So Much We're Raising Your Rent!"
4/3/2014
Leasing today to a savvier, well informed prospect is challenging at best, but even more difficult is convincing our current residents that these renewal increases are actually worth it. How can we persuade them of the “added value” concept if we haven’t shown that value throughout their lease term?

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We habitually hire out of desperation!
2/28/2014
As with most organizations, your people are your greatest asset. But it seems that in OUR industry, we habitually hire out of desperation, a shortage of time to fulfill the position, from a seemingly dwindling pool of “really good talent,” AND with little forethought into what we actually NEED for the position we are trying to fill! More importantly, we don’t hire people to FIT into our existing teams to make that team run more cohesively …more efficiently…more productive.

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2013 Holiday Blog
12/2/2013
Our Year in Review…

Every year at this time as the end draws near, we reflect upon our yearly accomplishments, review our challenges, and refocus, reposition for the upcoming New Year.

We have been extremely blessed this year with probably our biggest year ever since opening Ramstedt Enterprises, Inc. on two fronts:

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Back to School! Back to Business as “Unusual”!
8/19/2013
Back to School! Back to Business as “Unusual”!
Ah, FALL! The leaves are beginning to turn, there is crispness in the air, families are scrambling to get things ready for school again, and in our industry that means the beginning of “budget season”!
But this year will mean that businesses won’t be getting back to the usual, but to the “unusual” as the economy begins to recover and rents are beginning to trend upward again.
So what does that mean to our residents and prospects? They will be scrutinizing every dollar spent as to the impact of the “value received” in terms of savings, efficiency, convenience, service, and overall comfort.
Three of the “unusual” concepts for convincing our residents that higher rents means higher value are:

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Hot Time! Summer in the City!
7/5/2013
Hot Time! Summer in the City!
Just like the lyrics from song by The Lovin’ Spoonful in the “60’s, summertime can mean an increase in activity, people, guests, and of course the heat!

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TAA 50th Anniversary Maintenance matters: The forgotten piece of the service puzzle
4/17/2013
Here’s your challenge: Consumers have raised their expectations for the products and services on which they spend their hard-earned money. Many small business owners are living with an outdated opinion of what real customer service is for today’s customers. Times have changed in many ways—but not for some things, such as people’s expectations of value and importance.

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March madness
3/8/2013
March madness is here and March is going to be a crazy fun filled month that I can’t wait to share with you!

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MHA Feb 26th
2/18/2013
Minnesota Multi-Housing Association on February 26th

Leasing Session: "You Had Me at Hello...or Did You?!"

Today’s consumers are distinctly unique with unique needs and wants, unique preferences of communication, unique likes and dislikes; and unique opinions of what their consumer satisfaction levels should be.“Quick to buy and quicker to leave” if they are dissatisfied about something not living up to the “hype” promised during those fast moving sales demonstrations, customers are now voting with their dollars and leaving those businesses who DON’T keep their promises faster than you can say….

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It’s a People Management Business!
1/22/2013
I just got off the phone talking to a very dear, close friend and long time multifamily industry professional chatting about “what’s new in our lives” as we always do, when the conversation turned to talking about how our industry has changed over the years. She currently is managing a small tax credit community in Texas which was a perfect fit for her career life and personal life, caring for her aging Mother.

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Holidays 2012
12/13/2012
Best wishes for success and happiness in the New Year. At this time of year when the air is filled with music and the smell of holiday cooking, our thoughts turn to good friends who add joy to our lives.

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Brainstorming Over the Years
11/5/2012
It all began in 1994 when I first attended the, at that time called, “Sales and Marketing Magic Brainstorming event in Orlando. I was already there a few days before attending a Disney Institute of Management and Leadership Conference and thought I would stay and see what this “new” conference was all about.

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Webinar Wednesday follow up
10/10/2012
Turning Your Weakest Link into Your Strongest Asset!
If you missed it you can still contact Brent to purchase a copy. The comments and attendance was great!

“OMG! OMG! O.M.G. ... This was the best webinar you guys have ever put together. I would encourage all of us who have ever dealt with Change to attend this type of motivational dialogue. Thanks!”
“Jackie is always a great speaker and has lots of good information! I am planning on how to put it to use in my current position.”
“As always, Jackie presented a fantastic webinar on an important topic!”

http://www.multifamilyinsiders.com/shop-multifamily/product/4-turning-your-weakest-link-into-your-strongest-asset

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CHANGE: Are You Prepared?
8/30/2012
From the “salt of the earth, roll up your sleeves and get the job done” attitude of our onsite and management teams exude, to the incredible, admirable business ethic and company culture from the upper management and company leadership, it reminds me that the most important asset of any business IS its people.

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“Customer Service for a Challenging World”
6/11/2012
Here’s your challenge. Every consumer has raised their expectations for the products and services they spend their hard earned money on. Many small business owners are living with an outdated opinion of what real customer service is for today’s customers. Times HAVE changed in many ways…but not for some things, such as people’s expectations of value.

With today’s aggressive competition trying to compete solely on price, you may quickly be on the road to ruin for your business if you can’t differentiate between “expectations” and “advantages”.

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Getting Your Foot In The Door
4/9/2012
Building Partnerships for the Future
(Vendors/Suppliers & Association Members Working Together)

Sometimes our Associations forget that the vendor/supplier members need our support too. We constantly ask them to “donate” to the management side events, but what about THEIR needs? Our Associations must understand that there are 2 distinct sides of the Association membership and how can we work together to make that relationship a “win-win” for BOTH sides?

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