Jackie Ramstedt, CAPS, CAM, CAS, is a nationally renowned Motivational Keynote Speaker, Consultant, Coach and Professional Trainer who has spoken to thousands of professionals on a national level during her 24 years experience in the multi-housing industry.

• Resistance isn’t necessarily a bad thing!
• Rights to Responsibilities: whose fault is it?
• Breaking the “Culture of Dependency” syndrome
• Accelerating changes for fastest positive impact
• Characteristics of “Self Managing Teams”
• Crafting your skills for “leaner, team based organizationa• corporate ladders”
• Meeting the “leadership challenge”: Assessing your personal skills
• “The Survival Guide”: 10 “Power Tools” for high velocity change

The “Human Element” is a huge factor with sometimes devastating consequences in decision making,
ESPECIALLY where serious changes are considered. The general public is fed up with “mediocre and
passive” customer service from people who are “burnt out” and have no “caring or compassion” for others
anymore. Customers are “starved for attention”…and quite frankly, “so are our employees!” This year, we
must “Think of ourselves and our teammates” as ACTION ACCELERATORS to achieve those goals for
our owners and investors.

“Change is the essence of life. Be willing to
surrender what you are for what you could become."

Here's what some of our clients had to say:

“Everyone loved you!  The feedback sheets that we distribute each day to summarize the day’s activities were all extremely positive for your time slot.  That last day, first session of the morning is usually a tough slot to keep people engaged.  You not only did that, but inspired and invigorated the entire 200+ in the crowd! It's the first time that anyone can remember that this occurred.  It was great to hear Gary Jennison give you kudos as well.  As he said "you were a tough act to follow".   

Scott F. Ployer, CFM®, NAHP-e® SHS®
Director of Operations
Corcoran Jennison Management
Boston, MA  

“Your pre-planning professionalism and willingness to craft your presentation for our members left them expressing joy and most importantly, professing to have learned numerous new tools to carry back to their leasing offices. Many thanks for your time and talent as you have long been one of my favorite people in the industry and now the members of my Association have a better understanding as to why.”

Doug Gill
Director of Communications
Maryland Multi-Housing Association, Inc.
Baltimore, MD